INCIDENT INVESTIGATION | Preparedness to Improvement
Introduction
The course is based on two formal guidance documents:
British Standard BS 45002-3:2028 Occupational H&S management systems - General guidelines for the application of ISO45001, Part 3: Guidance on incident investigation
The well renowned, UK HSE HSG245 Investigating accidents and incidents Guidance
The course is delivered over by a 1 day tutor-led remote training session via Zoom.
Course Objectives
The main objective of this course is to ensure organisations and are properly prepared to manage, evaluate and improve their response to incidents.
Course Content
1 - Pre Incident Phase
Emergency preparedness (communication, competence, scenario planning)
First Aid Needs Assessment
Incident procedures
Reasons for investigations
Performance Influencing Factors (PIFs) that can contribute to incidents
Cognitive bias in investigations
2 - Incident Phase
Incident response
The process for investigating incidents
Types of evidence (Physical, Verbal, Written)
Interview techniques and barriers to effective interviews
Document review
3 - Post Incident Phase
Non-conformity recording and reporting
Improvement - Remedial action plans
Assessment
Pre-course 30 Question Self-assessment
Post-course 30 Question Assessment, 28 to Pass over 30 minutes
Additional Bonus Content
Course attendees will also receive:
Written integrated ISO45001:2018 & ISO14001:2015 procedures
Emergency Preparedness Procedure
Investigation Procedure
Internal Audit Procedure
Document Control Procedure
Non-conformity Procedures
Exercise and Testing template (scenario training)
Four Part Adverse event Report and Incident investigation forms:
Part 1: Overview
Part 2: Initial assessment
Part 3: Investigation information gathering
Part 4: Risk control action plan
Near miss report form
Incident reporting Tool Box Talk
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Certification
PCR Global Certification (no expiry).
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